What is INCLUDED in the Standard Service for Open Truck?

1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.

2. Extra Helper – Bookings for Open Trucks already include one (1) extra helper who helps the driver do the following:

Load/unload
Maneuver the truck
Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Vehicle – You can book several types of Open Trucks depending on the dimensions and weight-bearing capacity. You can choose between 10ft (2000kg), 14ft (2000kg), 18ft (7000kg), and 21ft (7000kg).

4. Tarpaulin cover – All Open Trucks are required to have tarpaulin covers to protect the cargo from the outside environment. These are checked and verified by Transportify staff before the vehicles are registered in the app.

5. Ropes – All Open Trucks are required to have ropes to secure the cargo during delivery. These are checked and verified by Transportify staff before the vehicles are registered in the app.

6. Fuel – The driver or company that owns that truck bears this cost as a cost of doing business.

7. Loading/Unloading – The driver and extra helper must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.

What is NOT INCLUDED in the Standard Service for Open Truck?

1. Toll fees and parking expenses directly related to the delivery route

The driver may request reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. Please give the driver more time to complete the booking in such instances.

The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or return trips to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app, so no cash handling is required.

2. Additional helpers/pahinante

Open Truck booking already includes 1 Extra Helper who assists the driver in doing the following:

Load/unload
Maneuver the truck
Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Waiting time for Open Truck

Please be considerate of the driver and helpers that serve you.

For 10ft (2000kg) and 14ft (2000kg) bookings, drivers are trained to expect up to 60 minutes in waiting time per location of your booking for free. Beyond that, you will be charged 100 PHP for any minute exceeding the free waiting time and keep adding up every 60 minutes.

For 18ft (7000kg) and 21ft (7000kg) bookings, drivers are trained to expect up to 6 hours in waiting time per location of your booking for free. Beyond that, you will be charged 200 PHP for any minute exceeding the free waiting time and keep adding up every 60 minutes.

For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate. Our app will handle all the calculations for waiting time, and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.

4. Packing, wrapping, boxing, and assembling items

Packing, wrapping, boxing, or assembly of items are not included in the Standard Service.