What is INCLUDED in the Standard Service for L300/Van?

1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.

2. Vehicle – You will be matched with a delivery van that can carry up to 1000kg in load. The most common vehicle models in this category are the Mistubishi L300FB, Hyundai H100, Toyota Hiace and Nissan Urvan.

3. Fuel – The driver bears this cost as a cost of doing business.

4. Loading/Unloading by Driver – Driver must load/unload within 15 meters of the vehicle. For extra help beyond this, please refer to the section below.

What is NOT INCLUDED in the Standard Service for L300/Van?

1. Toll fees and parking expenses directly related to the delivery route

The driver may request reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. Please give the driver more time to complete the booking in such instances.

The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or return trips to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app, so no cash handling is required.

2. Services beyond loading/unloading within 15 meters

If you need the driver to do extra work, such as going up several floors to deliver straight to your doorstep, please request “Special Help By Driver” in the “Services” section of the Transportify App for an additional fee.
If you require an Extra Helper to carry goods, please request an “Extra Helper” in the “Services” section of the Transportify App for an additional fee.

3. Waiting time

Please be considerate of the driver and helpers that serve you. Drivers are trained to expect up to 60 minutes of waiting time per location for free. Beyond that, we encourage you to compensate your driver at 50 PHP per 30-minute increment after the 60 minutes free waiting time.

For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate. Our app will handle all the calculations for waiting time, and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.

4. Packing, wrapping, boxing, and assembling of items

Packing, wrapping, boxing, or assembly of items are not included in the Standard Service.