What is INCLUDED in the Standard Service for Closed Van?

1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.

2. Extra Helper – The Closed Van booking already includes one (1) extra helper who helps the driver do the following:

Load/unload
Maneuver the truck
Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Vehicle – You can book several types of Closed Vans depending on the dimensions and weight-bearing capacity. You can choose between Regular 2000kg, Extra Load 3000kg, and Extra Load 4000kg.

If you are booking a Regular 2000kg, you may request “Extra Space” in the “Services” section in the Transportify app to specifically book a larger capacity that extends the cargo space length from 10ft to 14ft long.

4. Fuel – The driver or company that owns that truck bears this cost as a cost-of-doing business.

5. Loading and Unloading – The driver and extra helper must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.

What is NOT INCLUDED in the Standard Service for Closed Van?

1. Toll fees and parking expenses directly related to the delivery route

The driver may request reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. Please give the driver more time to complete the booking in such instances.

The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or related to return trips back to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app, so no cash handling is required.

2. Additional helpers/pahinante

The Closed Van booking already includes 1 Extra Helper who assists the driver in doing the following:

Load/unload
Maneuver the truck
Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Waiting time

Please be considerate of the driver and helpers that serve you. Drivers are trained to expect up to 60 minutes of waiting time per location for free. Beyond that, you will be charged 50 PHP for any minute exceeding the free waiting time and keep adding up every 30 minutes.

For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate. Our app will handle all the calculations for waiting time, and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.

4. Packing, wrapping, boxing, and assembling items

Packing, wrapping, boxing, or assembly of items are not included in the Standard Service.